At Home - Customer Engagement Advisor - German Market (Relocation to Valencia)
Linz, Austria
vor 4 Tg.
source : Europe Language Jobs


Are you looking to take on a new challenge in a creative and highly motivated team working to make a positive impact in the world?

Your future project :

Our client's mission is to support the well-being of consumers and enable a more sustainable lifestyle by offering a globally unique, refillable drinking system.

What makes our client special? They have harnessed the physiological science behind taste perception to add flavor to water using just scent.

Consumers can enjoy the taste of cherries, peaches, orange-passion fruit or even cola, while drinking only water. No sugar, no artificial additives and no other ingredients - but 100% surprising taste and less plastic waste.

Join us to establish the market segment of "scent-based taste" and radically redefine drinking.


Your responsibilities :

As part of our Customer Engagement Team you always keep a close eye on incoming chat messages

You process customer complaints and returns independently

You advise customers independently on all kinds of issues

You make sure that our customers feel that they are in good hands with you in every aspect

You are in constant contact with our most important customers, with your colleagues from marketing, product management and order processing

Together with your team, you evaluate customer feedback from various channels and derive optimisation possibilities

Why apply?

A large variety of discounts with our partners

Free weekly and after work activities

We promote intercompany mobility to work at any of our sites around the world. We have more than 140 locations in over 35 countries

New and modern office in the center area

Receive a bonus starting from 300 euros for referring your Friends

The recruitment processes and people involved in them (both recruiters and Project Managers) will not discriminate any candidacy because of age, disability, ethnic, marital status, gender, nationality, ideology, politic, race, religion and sexual orientation.

That's you :

You are empathic and enjoy communicating with customers and partners and are always friendly

You make every customer feel like a king and are familiar with common social media communities

You enjoy working in a team and bring a high degree of personal responsibility and motivation

You can think outside the box and are familiar with Microsoft Office

Ideally, you have already been able to gain initial practical experience in dealing with customers

You are a native speaker in German and have fluent English

Hours and Benefits :

39 hours / week (rotative) : Monday - Friday from 9 : 00 to 20 : 00. Saturday from 10 : 00 to 18 : 00

Salary for 39 hours : 18.000 Euros gross / year + up to 1.500 Euros gross / year

Ongoing training

Possibility to grow within the company

Permanent contract

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