German speaking support for big video platform to Lisbon (Relocation to Lisbon)
Multilingual Jobs Worldwide
Salzburg, Austria
vor 2 Tg.
source : Europe Language Jobs

Description

Embrace the future! Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.

This project is a support line for one of these services - the best-loved video streaming website in the world. You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

  • You can see the details below and we would be happy to address any questions you might have. You will be handling Customers queries via phone, e-mail and chat identifying the client'
  • s problem and troubleshooting to find the solution.

    Requirements

  • REQUIREMENTS At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and / or B2B environmentGood communication skills, both verbal and oralExcellent native level written and spoken communication skills in the language of supportProactive attitude and strong team-spiritBe organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organismStrong attention to detail and a desire to deliver accurately, efficiently and to a high standardAbility to handle not only to handle customers emotions, but also being able to empathize with the client'
  • s caseOpenness to work flexible hours as required (may include evenings, weekends and / or holidays) / Shifts : 8AM to 8M / Monday to Sunday RESPONSIBILITIES You will be answering to the customers queries via phone, e-mail or chat, identifying the client'
  • s problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client'
  • s engineering team to address them as a bunchProvide general and technical support to customers who use any of our client'
  • s paid productsEscalate complex problems according to defined procedures

    Offer

  • OUR OFFER Pleasant and inspiring working atmosphereOpportunity to be part of a rapidly expanding global organization with irreproachable reputationProfessional development and clear career pathTraining &
  • development opportunitiesCompetitive salary & relocation allowance* *Relocation applicable only for international candidates joining us from abroad.

    About Multilingual Jobs Worldwide We are a leading multilingual recruitment specialist agency, connecting European talents with businesses from all over the world.

    Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent.

    Over the past 2 years, we have recruited and helped over 1000 multilingual speakers to their dream job with our partners in over 28 different countries.

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