Store Manager
Urban Outfitters Europe
Vienna, Austria
vor 4 Tg.

DUTIES AND RESPONSIBILITIES

People :

  • Strategically recruit, train and develop managers to increase the day to day productive of the business
  • Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business
  • Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions) for a productive and successful workforce
  • Uphold Company standards and act as strong leader to the team
  • Leadership and Communication :

  • Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda
  • Model the way for the store team and inspires a shared vision
  • Responsible for the roll-out of new training and operational initiatives
  • Possess excellent communication skills in both written and verbal form
  • Managing the Environment :

  • Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment
  • Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management
  • Achieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard
  • Operations :

  • Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals
  • Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures
  • Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices
  • Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked
  • Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority
  • Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents
  • Merchandising and Display :

  • In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects
  • Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions
  • Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely
  • Commercial Awareness :

  • Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales
  • Assume total accountability for the store’s profitability and guide the management team to utilise Company reports to react to trends and drive business
  • Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.
  • e. media and local community

  • Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends
  • Demonstrate entrepreneurial skills to achieve and exceed store targets
  • REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

  • Experience in a senior management role working in a fast paced, high volume fashion retail environment
  • Upholding excellent VIBE and a service-orientated culture
  • Ability to positively impact statistical results in sales, payroll and stock loss
  • Proven record of developing talented individuals at Department Manager level
  • Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)
  • An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market
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