Store Manager

Urban Outfitters Europe

Vienna, Austria

vor 4 Tg.

DUTIES AND RESPONSIBILITIES

People :

Strategically recruit, train and develop managers to increase the day to day productive of the business

Develop Assistant Store Manager and high-level Department Managers to support succession planning for the future growth of the business

Manage all aspects of people development (Performance Appraisals, Individual Development Plans, Coaching and Counseling and Disciplinary actions) for a productive and successful workforce

Uphold Company standards and act as strong leader to the team

Leadership and Communication :

Empower management to conduct and execute productive daily and department meetings by ensuring there is a comprehensive structure in place i.e. agenda

Model the way for the store team and inspires a shared vision

Responsible for the roll-out of new training and operational initiatives

Possess excellent communication skills in both written and verbal form

Managing the Environment :

Coach management to take the initiative as leaders to oversee all levels of customer service and set daily goals and expectations to create a positive store environment

Exhibit excellent floor presence by training and coaching the store team on customer service, standards, product placement and time management

Achieve Company-average mystery shop results by guiding the team to uphold the Company’s customer service standard

Operations :

Conduct walkthroughs with the Visual Merchandising Manager and Department Managers on a regular basis with constructive feedback and obtainable goals

Lead the team to perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures

Achieve the store stock loss goals by training loss prevention awareness and overseeing adherence to loss prevention practices

Develop and implement a functional shipment processing system to ensure that merchandise is placed promptly and the sales floor is fully stocked

Possess excellent organisational skills and have the ability to plan, organise and execute projects by priority

Assume total accountability for store Health & Safety by overseeing and upholding Company Health & Safety procedures at all times in order to protect employees and customers against accidents and incidents

Merchandising and Display :

In conjunction with the Visual Merchandising Manager and Display Artist, facilitate a working relationship between the management and visual teams in order to enhance the store environment and efficiently execute all merchandising projects

Coach management to understand and interpret current fashion trends in local markets in order to generate creative solutions

Work with the Visual Merchandising Manager, Display Artist and management team to ensure floor sets are well organised, schedules appropriately, cleanly executed and completed timely

Commercial Awareness :

Lead the team to maximise store sales through analytical and creative management of merchandise from receipt to sales

Assume total accountability for the store’s profitability and guide the management team to utilise Company reports to react to trends and drive business

Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.

e. media and local community

Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant reports and market trends

Demonstrate entrepreneurial skills to achieve and exceed store targets

REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE

Experience in a senior management role working in a fast paced, high volume fashion retail environment

Upholding excellent VIBE and a service-orientated culture

Ability to positively impact statistical results in sales, payroll and stock loss

Proven record of developing talented individuals at Department Manager level

Can demonstrate the ability to identify problems and implement creative solutions (back of house, scheduling, organisation)

An appreciation and understanding of the Urban Outfitters culture and its appeal to the local market

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