Description
You want to be part of a multicultural team in a company which works alongside well-known brands?You want to relocate to the beautiful capital of Portugal –
Lisbon?Then this could be the perfect opportunity for you to have your experience of a lifetime! The Company.Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than 50.
000 employees.In their international hub in Lisbon, they are taking care of the customer service experiences on behalf of some of the world’
s most progressive brands. The Job.In this position, you will be responsible for ensuring excellent customer service to the German market, creating exceptional value and solving any issues to deliver a consistent quality of service.
The main responsibilities involve : – Manage effectively all incoming queries in a customer service environment in regards to technical issues (trouble-shooting)–
Respond to incoming calls and emails from enterprise clients– Gather information from customers, ensure resolutions of queries–
Maintain client relationships through product support over the phone– Provide high-quality service– Record all required data elements in CRM to provide a good follow-up and qualitative support The Profile.
ndash; You have the following language skills : native level of German + fluency in English– You preferably have a previous experience of min.
6 months in Technical Support– You have an interest in and willingness to learn and are tech savy– You have very good communication skills –
both written and oral– You have the ability to operate in high pressure situations– You are a team player, enthusiastic and self-starter–
You have analytic and problem-solving skills– You are Customer and Quality oriented– Valid Portuguese work permit or EU citizenship required The Offer.
ndash; Long-term opportunity– Working hours in rotative shifts depending of the project– A package in line with the market : 1000€
gross / month x 14 months + up to 100€ / month performance bonus + meal vouchers of 7.23€ / workday + reimbursement of some transportation cost + Private Health Insurance and dental plan (after six months)–
If you live outside Portugal : reimbursement (up to 400€) of initial flight ticket after 6 months within the company + 6 months of accommodation in shared flat provided by the company (rental fee to pay)–
Opportunity to be part of a challenging and fast paced environment– Possibility to collaborate with some of the biggest brands in the industry–
A multicultural and international environment– Fully paid training, professional development and career evolution
