1st level support for our users (single point of contact)
Receive, process and / or forward all IT-related customer enquiries and error messages of the employees and partners of the company
Escalation of complex enquiries to the correct contact person / support team
Management of all incident- and request fulfillment-tickets throughout the whole life-cycle
Support in the analysis and bug fixing processes as well as the constant communication with the users
Installation of new HW / SW in the client area
First level support for : standard software (MS Office, Adobe etc.), Windows- and Mac OS clients, client hardware and printers, diverse applications (after initial training)
Set up of new work stations : from user creation to the complete installation of PCs and telephones
Support in the maintenance of the system documentation or the KEDB
Completed education with an IT-focus (e.g. HTL, college, appropriate apprenticeship, etc.)
First work experience in a similar role, with focus on technical support / help desk
Very good knowledge of state of the art client standard software (MS Windows, Office, Adobe, etc.)
Fundamental technical knowledge (networking, soft- and hardware, AD, client infrastructure)
High level of commitment supported by a strong customer- and service oriented way of working
Experience with a ticketing system / service management system is an advantage
A high level of resilience, even in stressful situations
The desire to develop
Reliable and accurate work style
Very good command of English, both spoken and written; German knowledge is an advantage
Beneficial skills and knowledge :
Basic certifications : ECDL, ITIL Foundation
Interested in new challenges
Challenging tasks in a successful and innovative company based in a central location in Vienna
Opportunities for personal development as part of the company’s sustained growth
A welcoming working environment in a committed and international team of employees from more than 30 countries
Flexible working hours and numerous benefits such as an in-house canteen, regular employee events, health care benefits, further local employee offers and discounts, etc.
Extensive training by mentors
Reimbursement of additional travel costs for an interview and support with any necessary relocation from abroad
Our employees are our most valuable asset, which is why we honour their exceptional work with not only a variety of benefits, but also a very competitive salary.
According to 9 Abs. 2 GlBG, the minimum collective salary is 27.846,- Euro gross per annum. We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.
US Greentube Internet Entertainment Solutions, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions.
Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world.
Greentube’s industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more. HOW TO
APPLY If you are interested in this position we are looking forward to your application including motivation letter and CV.
Apply Online RECOMMEND THIS JOB PRINT THIS JOB powered by NOVOMATIC