System Operation Specialist (f/m/d)
Greentube GmbH
Graz, AT
vor 5 Tg.
source : Karriere

System Operation Specialist (f / m / d) - Graz with relevant work experience Vollzeit Dienstort : Graz As a System Operation Specialist, you will be responsible for various operational tasks related to Greentube's server-based gaming product Plurius(tm) in our office in Graz / Raaba.

This exciting position includes incident handling, error analysis, onsite hardware rollouts / installations and daily operational tasks like customer support and -retention, product roll-out (software) and ongoing monitoring of the product performance in a production system.

In addition, you will be responsible for establishing, maintaining and improving processes, workflows, standards and tools related to our Plurius system. YOUR TASKS

  • Customer support and incident handling
  • First contact for our customers / operators (2nd & 3rd level support)
  • Updating and maintaining the Plurius(tm) system in a production system
  • Key Account Management and Customer Service as well as an interface to our internal developer teams
  • Analysis of incidents of the Plurius(tm) software and 3rd party products
  • Hardware and software rollout / installation / configuration of our Plurius products at different customers / locations (abroad) YOUR PROFILE
  • Completed higher technical education or similar in the IT area
  • Minimum 3 years of solid work experience in IT / software operations
  • Very good communicational skills as well as a very good command of both spoken and written English and German
  • Hands-on mentality
  • Pleasure in solving difficult problems and analysis of problems
  • Quick perception, independent work style, and able to take responsibility
  • A communicative, open personality who enjoys working with other people
  • Willingness for on-call duty support (also weekends)
  • Willingness to travel of up to 20% (Austria and abroad) HOW TO APPLY Our employees are our most valuable asset, which is why we honour their exceptional work with not only a variety of benefits, but also a very competitive salary.
  • According to 9 Abs. 2 GlBG, the minimum collective salary is 44.660,- Euro gross per annum. We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.

    If you are interested in this position we are looking forward to your application including motivation letter and CV. Jetzt bewerben OUR OFFER Flexible working hours, home office options and a culture that encourages work-life balance.

    Training budget to support your personal and professional growth. Daily fresh fruits, a wide tea selection, fair trade coffee and an in-house canteen.

    Support with relocation from abroad and reimbursement of travel costs for an interview. Office gym, weekly yoga and Freeletics training to stay fit.

    Darts and table football for fun. Wide range of local employee discounts, offers and health care benefits. ABOUT US Greentube GmbH, the global interactive unit of NOVOMATIC, is a leading developer and supplier of iGaming solutions.

    Greentube is a wholly-owned subsidiary of the NOVOMATIC Group, one of the biggest producers and operators of gaming technologies and one of the largest integrated gaming companies in the world.

    Greentube's industry leading omni-channel technology allows the convergence of online, mobile and land-based games. The well-diversified product portfolio includes Classic Slots, Table Games, Live Dealer Gaming, AWP Reloaded Slots, Server-Based Gaming, Social Casino Gaming, Bingo and more.

    Greentube GmbHWiedner Haupstraße 94, 1050

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