German Customer Support – Online Video Platform (m/w/d)
Vienna, Wien, AT
vor 2 Tg.
source : Monster

Job Title : German Customer Support Online Video Platform Job Location : Lisbon, Portugal Position : Process Executive Schedule : Monday to Sunday, 5 days a week (40h) Competitive s alary & b enefit s plus a r elocation p ackage on offer This is a fantastic opportunity for an experienced Customer Service Professional to relocate to Portugal and join a dynamic international team in Lisbon What makes Cognizant a unique place to work?

The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU people with an entrepreneurial spirit who want to make a difference in this world.

Embrace the future! Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices.

This project is a pilot of a new support line for one of these services - the best-loved video streaming website in the world.

In the German Customer Support role , y ou will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

  • You can see the details below and we would be happy to address any questions you might have. # BeCognizant German Customer Support Requirements 2 years of customer service experience , preferably in contact center B2C and / or B2B environment, with live multi-channel customer support (phone, chat, email);
  • Fluent in German (C1) & English (B2) ; Strong analytical , problem solving and technical troubleshooting skills ; Excellent interpersonal skills , able to be empathetic with colleagues and customers alike;
  • Excellent professional writing skills and good typing speed ; German Customer Support Responsibilities Answering queries from customers via phone, email and chat ;
  • Provide general and technical support ; Identify , troubleshoot , document and categorize cases and possible bugs; Make well-balanced decisions and help resolve inquiries according to defined policies and procedures ;
  • Escalate complex problems according to defined procedures. Our Offer Competitive base salary and benefits plus a relocation package Training and career development opportunities;
  • A fast paced , ever evolving environment; A culture of respect and human empowerment ; Very nice office space by the Tagus River, served by several businesses and great access to public transportation.

    Company managed facilities with resting areas and everyday commodities : Company sponsored activities and partnerships. If you’re interested in this German Customer Support role , don’t hesitate and APPLY NOW! About Cognizant Cognizant is one of the world’s leading professional services companies, transforming clients’ business, operating and technology models for the digital era.

    Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses.

    Headquartered in the , Cognizant, a member of the NASDAQ-100, is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world.

    As part of its global strategy, Cognizant has expanded its business to Portugal aiming to provide an even greater service to our Clients and gain access to the great pool of professionals currently working in this country.

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