We invest in the future in your future! #Concentrix. In a world full of average, we stand out!Our state-of-the-art call centre is based in the heart of Belfast City Centre.
We are offering a fantastic opportunity to join our Inbound lead generation team on behalf of one of our global clients. As an Inbound Customer Service Lead Generation Advisor, you’ll be working on behalf of a global technology giant, talking to customers and maximizing opportunities to showcase their products and services.
Making great experiences happen for customers is your top priority, which means you’ll do whatever it takes to make sure each customer gets the top-notch service they deserve, every time.
The Role You will be the first point of contact, taking calls from existing and new business customers and discussing their product needs / requirements.
You will have your customer service and sales radar switched on and be ready to maximize opportunities to showcase our products and services.
All leads will then be passed on to our sales team to follow up with the customer. Typical operational hours run from 7 : 30am-4 : 30pm Mon- Fri (dependent on language) and you will work 40 hours per week.
What can we offer you?
What you need? This is a customer led role, so previous experience of working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether or not they have dependents and women returning to the workforce.
About Concentrix : In a world full of average, we stand out. We believe experience is everything. Period. To achieve outstanding results, we are disrupting the market by being absolutely obsessed with making our clients businesses better.
We bring together the brightest and most creative minds in business, cutting-edge technology solutions, proven design thinking expertise and exceptional customer experience centers.
Our clients notice the difference too, in increased customer loyalty, improved business performance and differentiation in their markets.
As a diverse, global organization, we have unconventionally fresh ideas and deliver extraordinary customer experiences for more than 450 of the world’s best brands.
Concentrix. A passionate company powered by passionate people.