Solution Analyst (w/m)
Software Daten Service (SDS)
Vienna, Austria
vor 9 Tg.

Your task

  • Performing market analysis and user researches using qualitative methods such as interviews and focus groups as well as design thinking workshops
  • Developing innovative interaction concepts for specific digital products and services; designing and implementing user interfaces with style guides and tool-assisted prototyping
  • carrying out the design tasks and creating the relevant result documents in all phases
  • Planning, implementation and evaluation of development-related user tests
  • In This position you will in particular be responsible for :

  • Early-phase collaboration with R&D and business to discover and define the key consumer insights, benefit territory, and consumer target in the context of the strategic innovation projects.
  • Influences key decision makers to challenge conventional practices and instill customer insights into the decision-making processes.
  • Support the cross-functional teams across the development process by conducting customer research according to the VoC blueprint from proposition validation to usability testing.
  • Encourage a customer-centric mind-set. Leverage network to bring customer knowledge to teams and management, sponsoring presentations, training and events in the center focused on consumer understanding.
  • Drive and participate in the evolution of Customer science and practices at Deutsche Telekom

    Your Profile

    Please forward your CV and your Portfolio in English with your application

  • Master’s Degree in customer research or comparable and 5+ years experience in customer research, both qualitative and quantitative
  • Agile and fluent in all forms of qualitative and quantitative research, including ethnographic, search, digital and social data.
  • The ability to integrate them into a cohesive and coherent line of thought.

  • Demonstrated experience and formal training / education with user-centered design principles and practices and Agile, Lean startup, and design-
  • thinking methodologies.

  • Experience in conducting qualitative research like in depth interviews, ethological, observation etc. and deriving revealing, actionable insights
  • Experience in collaboration with business and cross functional development teams
  • The ability to communicate effectively successfully across all levels within the organization, including board level, fluent in English, German is a plus
  • Advanced knowledge in customer centricity and design, holistic view development and market intelligence, process understanding, quality management, requirements-
  • and stakeholder management

    Benefits

    Severely disabled applicants with equal qualification will be given particular consideration.

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