Performing market analysis and user researches using qualitative methods such as interviews and focus groups as well as design thinking workshops
Developing innovative interaction concepts for specific digital products and services; designing and implementing user interfaces with style guides and tool-assisted prototyping
carrying out the design tasks and creating the relevant result documents in all phases
Planning, implementation and evaluation of development-related user tests
In This position you will in particular be responsible for :
Early-phase collaboration with R&D and business to discover and define the key consumer insights, benefit territory, and consumer target in the context of the strategic innovation projects.
Influences key decision makers to challenge conventional practices and instill customer insights into the decision-making processes.
Support the cross-functional teams across the development process by conducting customer research according to the VoC blueprint from proposition validation to usability testing.
Encourage a customer-centric mind-set. Leverage network to bring customer knowledge to teams and management, sponsoring presentations, training and events in the center focused on consumer understanding.
Drive and participate in the evolution of Customer science and practices at Deutsche Telekom
Please forward your CV and your Portfolio in English with your application
Master’s Degree in customer research or comparable and 5+ years experience in customer research, both qualitative and quantitative
Agile and fluent in all forms of qualitative and quantitative research, including ethnographic, search, digital and social data.
The ability to integrate them into a cohesive and coherent line of thought.
Demonstrated experience and formal training / education with user-centered design principles and practices and Agile, Lean startup, and design-
Experience in conducting qualitative research like in depth interviews, ethological, observation etc. and deriving revealing, actionable insights
Experience in collaboration with business and cross functional development teams
The ability to communicate effectively successfully across all levels within the organization, including board level, fluent in English, German is a plus
Advanced knowledge in customer centricity and design, holistic view development and market intelligence, process understanding, quality management, requirements-
and stakeholder management
Severely disabled applicants with equal qualification will be given particular consideration.