Global Documentation Manager
OneSpan
Vienna, Austria
vor 3 Tg.

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the documentation required by our products.
  • Produce clear and concise documentation for diverse internal and customer-facing audiences (from non-technical document signers to highly technical programmers, etc.)
  • Provide vision, focus and leadership for the technical writing team.
  • Define the strategy for developers accessing online technical content on Google Cloud and lead the team to deliver on the strategy.
  • Lead, mentor and grow a global team of passionate technical writers and documentation managers.
  • Drive measurement, analysis and insight on the effectiveness of content to shape the technology roadmap and resource planning.
  • Partner across product, engineering and developer marketing to evolve our technical documentation and content strategy.
  • Experience in enterprise application development, cloud services, cloud developer experience and / or scalable and fault-
  • tolerant software infrastructure.

  • Publish to multiple target media (HTML, PDF, etc.)
  • Ensure that our technical publications consistently satisfy best practices
  • Provide effort estimates on documentation tasks
  • Report progress on documentation tasks
  • Requirements

  • Experience influencing, communicating and driving change across organizational and cross-functional boundaries.
  • Ability to use benchmarks and performance metrics to track progress, while maintaining constant focus on business impact.
  • Bachelor's degree in Computer Science, a related technical field or equivalent practical experience.
  • 15 years of experience in technical writing, content strategy and / or web development at a cloud or software company with a global remit.
  • Experience in enterprise application development, cloud services, cloud developer experience and / or scalable and fault-
  • tolerant software infrastructure.

  • Ability to engage on technical requirements for marketing analytics and go-to market strategies.
  • Ability to work with stakeholders at all levels of management.
  • Excellent organizational and data analysis skills.
  • Excellent written and verbal communication skills.
  • Attention to detail and rigor in your work
  • Ability to manage deadlines, priorities, and multiple concurrent tasks
  • Ability to deliver high-quality technical documentation on time, even under tight deadlines
  • Strong working knowledge of various authoring tools (e.g., MadCap Flare, FrameMaker, MS Word, Acrobat, Snag-it)
  • Mastery of the fundamental principles of technical writing (e.g., DITA)
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