Community Manager (RDT) - German
The Social Element
Vienna, Austria
vor 4 Tg.

Are you an experienced Social Media Professional with exceptional customer service skills?

Do you enjoy working with languages? Are you looking for a flexible work opportunity?

If so, this work opportunity may be perfect for you.

There is a new exciting opportunity for native level German Community Managers to join our Rapid Deployment Team (RDT).

Our RDT works on rapid-start, short-term projects to support our clients with responding to their customers during campaigns and spikes in activity.

As the RDT operates on a project-by-project basis, we are looking for candidates who are flexible and comfortable to be working on a casual basis.

  • Our Community Managers (known as Engagement Specialists internally) protect our clients' online brand reputation and make sure their brand is kept safe at all times;
  • they provide meaningful customer relationships, while being aware of any potential issues on the social media platforms.

    What we're looking for

  • Native level speakers of German
  • A good understanding of written and spoken English
  • Background experience in either engagement, social customer care, localisation, and / or community management (pages, forums, groups, etc.)
  • Having a sound judgement and brand awareness as you will be posting responses on behalf of our clients, adhering to their policies, guidelines and tone of voice.
  • Experience in using Facebook, Twitter, Instagram, Pinterest, LinkedIn and YouTube
  • Confidence with digital technology, and knowing the latest trends in social media like the back of your hand.
  • Working hours

    This will vary depending on the project / campaign you'll be working on. We are looking for candidates who have a flexible schedule and can pick up work at short notice.

    If you have availability during the weekend, that's a strong plus.

    What you'll do as a Community Manager

  • Work autonomously to deliver an effective service for our clients, across a variety of social media channels
  • Understand the client's tone of voice and brand guidelines, so you can communicate with customers efficiently and effectively
  • To respond to complaints, queries, and engage with the online audience
  • Work closely with senior members of the Social Production team to ensure the project is successfully delivered
  • Complete shift reports (internal statistics reports) accurately and on time
  • How to Apply

    Simply upload your CV and a covering letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter / video, or we won't be able to process your application :

  • Details of your social media and community management experience
  • Details of where you are currently based / located
  • Details of your written and spoken language levels (as relevant)
  • Why you are interested in working with The Social Element
  • About The Social Element

    At The Social Element, we are a global team of geeky pioneers, using our social media superpowers to help our clients connect with their audience in the most powerful way.

    Specializing in social media content, engagement, insight, and strategy, our number one focus is to help clients from various industries to amplify their brands through social platforms.

    The Social Element is a global social media management agency delivering high-quality, multi-lingual social media management, customer care, social listening, insight, and consultancy.

    It also offers crisis management training and simulations via its partner brand, Polpeo.

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