Responsible for the day-to-day coordination of delivery of diverse FM services (M&E and fabric services and maintenance, ground maintenance, waste, pest control) within site, including supply chain and Delivery Team performance.
Primary point of contact for customers within site. To assist in all service delivery to ensure consistency and proactive service to Authority.
Site Work Orders Coordination :
Monitoring all reported work orders through Maximo and its coordination.
Monitoring PPM work orders, its schedule and completion for each month. Processing reactive work orders
Assisting in project works management, identifying and logging the nature of reported faults where necessary.
Allocation of jobs to appropriate labour, subcontractors
Ensure a timely response upon job closure, updating log notes through Maximo system, cost tracking of reactive work orders.
Monitor performance measurement response times and coordination extension of work orders.
Closing work orders through Maximo.
Liaison with sub-contractors and suppliers regarding reactive tasks as well as call-outs and monthly planned maintenance tasks
Liaison with the client regarding room bookings and set-ups
Ensuring Purchase orders are raised where needed and distributed to the relevant subcontractors as per Interserve Commercial Instructions following internal processes
Accurate recording and reporting of data on Maximo
Providing reports to the Interserve Facilities Management Teams as requested
Administering Help desk records as requested by Interserve team / FCO
Knowledge Skills & Experience
The ideal candidate will exhibit the following essential technical competencies for the role :
Experience in dealing with sub-contractors and supply chain
Understanding of help desk / call centre processes and work flow
Able to co-ordinate and manage planned and reactive services end-to-end
Experience of co-ordinating works and sub-contractors
Experience in providing / undertaking minor maintenance and minor fabric repairs
Collation of service data, detailed reporting and performance analysis
Proven track record in successful people management
To have a technical background (civil or construction engineering)
Awareness of policies and systems such as H&S, QA, environmental and corporate while complying with current and appropriate legislations and standards
IT literate in MS Office and systems management software
Excellent in organisation skills, scheduling, time management.
Fluent in German and English (written and oral)
Excellent communication skills
Attention to detail
Being flexible in stepping in and covering variety of tasks within the team.
Holder of a full and valid driving licence
We are looking for a candidate who remains calm under pressure, commands respect, has the confidence of their colleagues and can communicate effectively at all levels.
We are looking for a candidate who is committed to service excellence and will be proactive in their approach to taking actions required
They will also be confident in making decisions and follow up their decisions with action, achieving objectives by motivating and working through others.
He or she should be able to view short-term targets in the light of longer-term objectives, work within agreed systems and procedures, and maintain accurate records.
The ideal candidate will continuously pursue high standards, embrace change, recognise improvement opportunities and learn from experience.
Health and Safety
Group Company :
Interserve is one of the world’s foremost support services and construction companies. Everything we do is shaped by our core values.
We are a leader in innovative and sustainable outcomes for our clients and a great place to work for our people. We offer advice, design, construction, equipment, facilities management and frontline public services.
Headquartered in the UK, we have gross revenues of £3.3 billion and a workforce of 68,000 people worldwide.