Technical 2nd Level Support Engineer (m/f/d)
Greentube Internet Entertainment Solutions GmbH
Wien, AT
vor 6 Std.

TASKS

  • Provide 2nd Level support for Greentube Casino Games and Casino Operator integrations
  • Provide 2nd Level support for the Remote Gaming System
  • Communicate with business partners
  • Support new system implementations
  • Support technical teams internally
  • Configure the Remote Gaming System and support the complete Games and Operator Integrations life cycles
  • Analysis, troubleshooting and fixing problems, performing Root Cause Analysis using Logging systems, monitoring tools and database queries
  • Maintain procedures and KB articles
  • Contribute to Incident / Problem Management
  • PROFILE

  • Technical education and experience in a customer-facing role
  • Experience in troubleshooting
  • Service Management skills and experience with Service Management or ticketing tools such as JIRA, ServiceNow
  • First MSSQL or database experience, you feel comfortable to query a database
  • Software development skills are a plus
  • Scripting knowledge is a plus
  • Analytical, structured and reliable personality
  • Ability to prioritize tasks and decide quickly
  • Remain calm and supportive even in emergency situations
  • High customer orientation and excellent communication skills
  • Fluent in English both verbal and written
  • OFFER

  • Challenging tasks in a successful and innovative company based in a central location in Vienna
  • Opportunities for personal development as part of the company’s sustained growth
  • A welcoming working environment in a committed and international team of employees from more than 30 countries
  • Flexible working hours and numerous benefits such as an in-house canteen, regular employee events, health care benefits, further local employee offers and discounts, etc.
  • Extensive training by mentors
  • Reimbursement of additional travel costs for an interview and support with any necessary relocation from abroad
  • Our employees are our most valuable asset, which is why we honour their exceptional work with not only a variety of benefits, but also a very competitive salary.
  • According to 9 Abs. 2 GlBG, the minimum collective salary is 42.672,-Euro gross per annum. We are more than willing to offer a higher salary to potential candidates in correlation with any job-related additional training, qualifications and work experience they possess.

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