Operations Support Analyst
St.-Peter-Gürtel 4, 08042, Austria
vor 3 Tg.

What you will be doing :

  • Setup, integration and parameter definition of applications new releases
  • Support and maintain business processes and / or technical components (especially customized solutions) in FIS applications
  • Invent and implement new ideas to automate existing processes
  • Analyse, check and solve assigned daily issues or route to proper department
  • Cooperation with first and second level support teams in the event of workarounds or troubleshooting in the customer environment within Incident Management
  • Apply new solutions to speed up workflow and increase customers' satisfaction
  • IT service management considering ITIL service and process standards
  • What you bring :

  • Bachelor’s or Master’s degree in Computer Science, Economics, Finance, Banking or the equivalent combination of education, training, or work experience
  • Experience in application support
  • Basic knowledge of SQL
  • Basic experience in any programming language will be an asset (Java, VBA, Bash, .NET, Perl)
  • Basic Unix user skills will be an asset
  • Experience in finance and / or banking sector will be an asset
  • Strong customer-orientation and communication skills
  • Team player with excellent analytical skills and a results-driven and quality-oriented work ethic
  • Very good German
  • Good English
  • What we offer :

  • Competitive salary and excellent bonus potential
  • Full package of additional benefits like multisport, private healthcare, holiday allowance, etc.
  • Training across core financial, sales and FIS solutions
  • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
  • A modern, international work environment and a dedicated and motivated team
  • The chance to work on some of the most challenging, relevant issues in financial services
  • Take a tour of our office - Google maps
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    For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies.

    FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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