Technical Support Engineer
Piwik PRO
Salzburg, Austria
vor 3 Tg.
source : Just Join IT

HTML (junior)

You have an opportunity to join the Service Delivery and Support team and become a subject matter expert on Piwik PRO Analytics Suite for our customers’ technical teams and power users of the platform to ensure frictionless user experience.

What will you be doing

  • Finding or figuring out the proper solutions to customer’s technical challenges,
  • Helping customers to use our products more effectively,
  • Assisting customers in our product configuration, technical implementation and integration with external tools,
  • Being the voice-of-customer internally e.g. when giving feedback to product, customer success, marketing and sales teams.
  • Participating in calls with customers (mostly EU and USA),
  • What skills do you need?

  • Fluent command of English (both in writing and speaking) and confidence to communicate in formal conversations,
  • Knowledge of HTML / CSS
  • Ability to write and debug JavaScript snippets
  • Basic knowledge of REST APIs
  • Familiarity with in-browser developer tools
  • Analytical mind and a can-do attitude
  • We don't expect you to have a commercial experience. But we're looking for true technology enthusiasts with some hands-on experience under the belt.

    Don't forget to include university / bootcamp / open-source projects you've been involved in and you're truly proud of in your CV!

    Possessing these assets would be a huge advantage

  • Knowledge in the area of digital marketing, including experience in web analytics and marketing tools,
  • Practical knowledge of Business Intelligence / Data Visualization tools like PowerBI or Tableau,
  • Previous experience in working with corporate clients.
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