Night Auditor
Hermes Recruitment
Wien, 9, at
vor 1 Tg.

Job Information

Industry River Cruise Ships City Wien State / Province Wien Zip / Postal Code 1220

Job Description

Manages the reception area during the night, prepares daily closing reports and carries out day-to-day administrative work, including answering the phone.

Maintains safety and quietness in guest areas and is familiar with safety and security.

Responsibilities

  • Posts room charges and taxes to guest accounts
  • Processes guest charges voucher and credit card vouchers
  • Post charges to the guest accounts that have not been posted or were incurred on the night audit shift
  • To verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated into PMS system
  • Prints and files reservations for the next business day
  • Verifies all account postings and balances
  • Verifies that room rates are correct and posts those rates to guest accounts
  • Is able to function as a front desk agent especially in terms of check-in and check-out procedures
  • Tracks room revenues, occupancy percentages, and other front office statistics
  • Prepares a summary of cash, check, and credit card activities
  • Summarizes results of operations for management
  • Check figures, postings, and documents for accuracy. Record, store, access, and / or analyze computerized financial information
  • Follow the end of day checklist
  • Must have complete knowledge of emergency procedures
  • Balance the day’s charges, making corrections as necessary
  • Performs wake-up calls
  • Understand the principles of auditing, balancing, and closing out accounts
  • Respond to guest needs, special requests and complaints and alert the appropriate manager as needed
  • Perform nightly balancing of in-room video and long-distance telephone services
  • Requirements

  • Valid EU passport
  • Fluently spoken English or German
  • Hospitality degree will be considered an advantage
  • Previous experience in luxury establishments
  • Pleasant and communicative character
  • Professional attitude and appearance
  • Reliability and hard work
  • Great team spirit
  • Benefits

  • Competitive salary and bonuses depending on qualifications and expertise
  • Seasonal or permanent employment
  • Medical and Social Insurance
  • Accommodation and meals
  • Flight tickets refund upon successful completion of the contract
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