ESSENTIAL RESPONSIBILITIES :

Starting from the inputs coming from CPM activity and high horse power fleet monitoring process :

Review of existing diagnostics and highlight enhancement needs

Follows problem solving in parallel with development of improved diagnostics of technical issues to provide solutions for dealers.

Prioritize use cases in alignment with inputs from product quality.

Leads the discussion with AMS to define business cases to support the activity based on expected warranty saving, downtime reduction and customer / dealer benefit.

Leads the discussion on use cases and algorithm creation

When needed performs physical trials and field visits to confirm effectiveness and accuracy of diagnostic procedures.

Track use cases development process from idea to implementation in the network

Generates senior management reporting of diagnostic activity

Leads the activity of tracking and solution development for the observations reported by product support on monitored vehicles :

Leads discussion with AMS to achieve a proper problem statement

Assign the different tasks to responsible for resolution

Track problem solving progresses

Generate senior management reporting

QUALIFICATIONS / REQUIREMENTS :

Degree or equivalent in Mechanical or Agricultural Engineering.

Agricultural background with sound knowledge of agricultural practices

3-5 years’ experience in technical service related function or engineering

Good customer service skills - Customer Relationship Management

In depth knowledge of Tractors & applications used with Tractors.

Good knowledge of CAN based diagnostic on automotive applications

Fluent English language.

Ability to communicate effectively at all levels, with excellent written & verbal skills.

Excellent PC Skills including :

MS Office and other PC based communication tools

Other PC Applications and programs.

Very High Level of working flexibility required.

Willingness to travel at short notice w

Willingness to travel to long haul’ destinations

OTHER INFORMATION :

Self motivated and energetic.

High professional and personal standards with a keen eye for attention to detail.

React to problems in positive and proactive way with quick thinking and problem solving skills without compromising the Brand, Product or Company image.

Be able to coordinate activity of the departments involved in diagnostics and connectivity development within CNH in a positive and co-operative approach in order to achieve the goals and objectives of the team.

High level of organization to drive and monitor progresses of complex activities

Team player with ability to work independently without supervision for extended periods

Able to operate personal business finances and expenses.