CIAM and CRM IT Business Consultant
Wattens, Austria, AUT
vor 2 Tg.

CIAM and CRM IT Business Consultant

Wattens, Tyrol, Austria

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create. We are looking for an IT Business Consultant where you will get a chance to work in a rewarding role within a diverse team that is pushing boundaries.

Be part of a truly iconic global brand, learn and grow with us. We’re bold and inventive, revealing astonishing things like no one else can.

A world of wonder awaits you.


  • You consult business customers in the area of CRM & Marketing.
  • Administration, maintenance, and care of the relevant CRM & Marketing systems with special focus on the CIAM (Customer Identity and Access Management) solution.
  • Providing expert technical leadership, guidance, and oversight of the CIAM Platform.
  • Planning, conception, coordination, and implementation of customer requirements.
  • You will implement projects using agile work methods.
  • You closely cooperate with internal and external colleagues for the implementation and further development of internal projects.
  • You pro-actively manage relevant stakeholders and their level of satisfaction in Business and IT.
  • Development of know-how in existing CIAM and CRM Services.
  • Hands on configuration and adaption of technical setups.
  • Building and maintaining customer relationships.
  • You consult Business and IT colleagues about new potential opportunities, and innovations related to the usage of our CRM and CIAM solutions and processes.
  • Working on global projects supported by state-of-the-art marketing solutions.
  • Leveraging the Customer Experience by providing cutting edge solutions.
  • You can watch this video for insight into the working environment.


  • Special interest in the technical side of complex business processes and good understanding of end to end system integrations.
  • Experience working with and implementing CIAM solutions.
  • Willingness to deal with the latest and upcoming data privacy regulations and what this will imply for the solution landscape and how these regulations can be implemented in an efficient and compliant way.
  • Work experience in the area of SAP CRM, SAP Marketing Cloud and Akamai Identity Cloud or related products is of an advantage.
  • Experience with omnichannel marketing and with terms such as seamless shopping experience, click & collect, and click & reserve.
  • You work independently and understand complex IT processes.
  • You have a vast comprehension and independent way of working.
  • Contribution of own expertise in an agile environment is desirable.
  • You are willing to develop personally and professionally.
  • You bring a very good knowledge of the German and English language.

  • An environment in which you can develop yourself and contribute ideas.
  • Experience in an international organization with truly global challenges
  • Working at the founding location in Wattens, Tyrol, where our heritage, technology and creativity as well as nature are combined in a unique working world with hundreds of professional fields, you will immerse yourself and write the next chapter of this innovative company with your colleagues.
  • Flexible working hours with no core hours to help you perform in the way that best supports you and the Swarovski company.
  • The annual basic salary is at least 33,662.58 euros gross for this position. We will then clarify your actual salary personally and take your qualifications and experience into account.

    Swarovski offers an extensive product portfolio that is characterized by unique quality, craftsmanship and creativity. The company was founded in Austria in 1895 and develops, produces and distributes high quality crystal, genuine gemstones, Swarovski Created Diamonds and Zirconia, jewelry and accessories as well as solutions for interior design and lighting.

    The Crystal Division is now in its fifth family generation and is represented worldwide with around 3,000 stores in around 170 countries.

    In 2018, more than 29,000 employees generated sales of around 2.7 billion euros. For more insights into the working worlds of Swarovski : https : / / jobs.

    swarovski.comWhat applicants and employees say about Swarovski : https : / / / at / d-swarovski

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