Senior Engineer Core Platform Support
Global Blue
Vienna, Austria
vor 2 Tg.

Engineer Application Deployment and Maintenance (f / m / x)

Nature and aim of the position

The holder of the position has a sound understanding of application deployment in the enterprise with a focus on Windows applications.

Architectural planning, drafting of deployment model and setting up of multi-tier applications using automation tools are the main activities.

Maintenance and troubleshooting for key account customers are in this position’s responsibility.

Continuous improvement, configuration management and documentation of several application environments in cooperation with team colleagues and peers.

Supporting the company in their efforts to move to cloud-based services and container technology.

Main duties and responsibilities

  • The holder of the position configures and deploys applications mainly to the partner environment for key accounts according to the product schedule and coordinates other teams’ activities on the same.
  • The holder of the position is responsible for the availability, monitoring and maintenance of this environment.
  • Reporting and collaboration

  • The holder of the position reports solid line to the Senior Manager Service Delivery Revenue Applications.
  • The holder of the position collaborates with team members based in Vienna, Singapore, and future IT locations.
  • The holder of the position is part of the IT Operation Team, responsible for deployment, configuration, maintenance and troubleshooting of Global Blue’s online transactions system and connected IT services.
  • Key competencies

  • Automated and manual deployment and configuration according to company standards.
  • Maintain the systems and assure availability
  • Respond to issues reported by internal peers together with operations and development teams to provide stable IT services.
  • Preferable skills :

  • Strong experience in .NET / .NET core application deployment (host services & websites)
  • Sound trouble shooting knowledge over IIS, .NET application
  • Good knowledge for MS SQL 2019 - T-SQL
  • Good knowledge about IIS 8.5 and IIS 10
  • Good understanding of Windows Server 2019
  • PowerShell scripting knowledge
  • Good user level knowledge of Jenkins
  • Good knowledge of F5 or another network load balancer
  • Knowledge on Rabbit MQ and / or MSMQ
  • Experience with Splunk
  • Experience AppDynamics
  • Good understanding of HTTP / S and TCP communication
  • Understanding the basics of REST API
  • Experience with certificates and encryption
  • Read and analyse application logs
  • Familiarity with support ticketing systems and ITIL
  • Perform manual and automated testing
  • Identify potential issues, isolate and track them, ability to diagnose and attention to details
  • Recommend process improvements to ensure system scalability and reliability
  • Diligent to document the knowledge / new learnings
  • Container and Cloud experience as a plus
  • Personal competencies

  • Strong communication skills
  • Ability to work with cross-functional teams and various stakeholders
  • Problem solving abilities and creativity
  • Good team player
  • Open for challenges
  • Adoptive to changes and agile processes
  • A can-do attitude, pro-activeness, a quick learner
  • Flexible to handle work pressure and ad-hoc requirements
  • Self-starter and able to work with minimal supervision
  • Education and qualifications

  • A degree in Computer Science or MCP certificates are a plus.
  • Experience

  • 3+ years of experience in deploying applications to a Windows based enterprise
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