Customer Service Representative (f/m/d) fluent in french
Thermo Fisher Scientific
Linz, Austria
vor 6 Std.

For our location in Vienna, Austria we are currently looking for a

Customer Service Representative (f / m / d) fluent in french

As a Customer Service Representative, you are responsible for processing orders for instruments and spare-parts within our divisions Chromatography and Mass Spectrometry & Materials and Structural Analysis for the EEMEA territory, as well as supporting the local sales and service teams.

This contract is limited until the end of 2022.

Responsibilities :

  • Providing a full and efficient support to field-based sales and service (IES) colleagues within the EEMEA region
  • Deal with customer / distributors' enquiries relating to sales of instruments and spare-parts
  • Contribute to smooth processing of sales orders (Sales Order Processing)
  • Manage export orders (order to cash and collection) and purchasing activities
  • Maintain a high level of contact with customers / distributors regarding status of their orders, compliance approvals and logistic support
  • Provide backlog management, support the Logistic teams to enable Import, shipments and installation in timely manner
  • Keep up to date with progress on orders, and supply to ensure timely invoicing monthly
  • Cooperate with other teams in terms of cross functional activities with service (IES) and finance (GBS)
  • Complete reports / spreadsheets, ensuring compliance with Thermo Fisher Scientific policies
  • Minimum Requirements / Qualifications :

  • Technical / commercial Undergraduate degree is an advantage
  • Very good command of English and French; German is optional
  • Experience in Customer Service, Sales Order Processing or Logistics , 2 years minimum
  • Good keyboard skills and Proficient with MS Office applications and Microsoft Outlook
  • Knowledge of SAP / ERP (SAP-SD : Sales & Distribution)
  • A good level of communication, teamwork and interpersonal ability
  • Thorough, detailed approach and hands-on working attitude
  • Service orientation and commitment to provide an excellent level of customer service
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