We are expanding and we are looking for a Product Support Engineer for work at home opportunities all over Poland, Bulgaria and Romania
Product support technician plays a leading role in coordinating and addressing the troubleshooting issues in the software and hardware applications within the organization.
He / She will assist the applications supporting team to solving application related issues within the SLA. Candidate should understand Incident management process.
Client handling role would have added advantage. Hands on experience into cloud infra like AWS with strong skills in SQL Server.
What you need to have is?
Flexible to take new assignments, projects in future working as team members and ready for Product Support 24x7 (roster based support)
Handling all application severity as per process
Strong Knowledge on SQL Server Queries
Basic knowledge of AWS - EC2, ECS, RDS and CloudFormation services.
Basic knowledge of Postgres and Mongo DB.
Reading Grafana dashboard and Prometheus data metrics.
Good to have cloud infra knowledge Azure, GCP, CI / CD & Monitoring
Trouble shooting and solution for any application related issue
Good to have knowledge of .NET
Coordinate with Business and other stake holders
The candidate should get involved in technical discussions & client calls
MIS report and other update
Strong understanding of Incident management
Educational Qualification and Experience Required
The ideal candidate should have at least 5+ years of relevant experience in IT and min 3 years’ experience in L2 Production support
Hands-on experience on SQL Server & AWS.
Working knowledge of Object Oriented Analysis / Object Oriented Design methodologies and life cycles
Must have excellent written and verbal communication skills.
Analytical, communication and problem- solving skills
Education in Technology Bachelor or Masters in Electronics, BCA, MCA or MSc IT
Incident Process understanding
Technical and function analysis for application issues
Compliance and Auditing of tickets raised / responses sent by team
Coordination with required stakeholders like Dev team, Business SPOC, Project team, platform teams
What do you get from us?
Competitive salary based on experience and annual increases based on performance.
Ability to work fully remote at home.
A strong work / life balance with a focus that we all have - and should have - lives outside of work.
Challenging work with the opportunity to personally learn and grow.
Professional development opportunities with conferences & training.
Multicultural work environment and career opportunities (EU and beyond)
A bright, passionate, caring team that holds each other accountable and has each other’s backs.
Private medical healthcare (Luxmed)
MyBenefit program : shopping vouchers, free sports activities (e.g. Multisport card) and much more
Group insurance (Uniqa)
About us :
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers.
We create better business outcomes and help differentiate our clients through technology, design, data, process, and people.
Concentrix provides services to clients in the following key industry verticals : technology & consumer electronics; retail, travel & ecommerce;
banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
Locations : Poland, Romania & Bulgaria