Client Service Manager, Product Control
Northern Trust
Kirchberg
vor 2 Tg.

Department Overview Working in the Fund Administration Product Control team in Luxembourg, you will be part of a team that is central to the success of our fund administration activities, with responsibility for the validation of funds administered in Luxembourg UCITS and SIFs.

The team are in close contact with internal and external service providers in the investment fund business (e.g.

portfolio managers, fund development specialists, management companies, auditors and regulators).

Main duties will require you to :

  • Be the primary client facing subject matter expert for service delivery impacting matters
  • Manage external communications of the operations teams - with PMs, risk managers, Manco delegation oversight teams, auditors and Depo Bank oversight -
  • concerning NAV validation and investment compliance issues.

  • Pre-empt (where possible) and manage / resolve service issues and ensure timely communication to the client.
  • Represent Fund Administration services internally and externally, namely addressing clients’ queries / requests.
  • Support the Co-ordination and delivery of all key service reviews and due diligence questionnaires with the client.

  • Work across the various processes (Fund Accounting, Pricing, fee-set-up, trade processing, Nav validation and investment compliance) presenting clients with a holistic view of the Fund Administration services delivered.
  • Ensure that the service quality that is delivered to clients is of a superior standard.
  • Assist the various Fund Administration servicing teams to excel in their tasks and identifying opportunities for improving quality of service delivered to clients.
  • Support client training requirements including maximizing self service opportunities.
  • Support Snr Management with appropriate escalation of all issues, service updates, and progress updates for the client.
  • Ensure Legal Documentation is constantly up-to-date and regular reviews are occurring between relevant parties (SLAs, Agreements, Operating Memorandums).
  • Qualifications and skills required :

  • The ideal candidate will be educated to third level in a relevant field (e.g.
  • accounting, finance, economics or similar)

  • Minimum 3 years’ experience in a similar role in the investment fund industry is required and the successful candidate will demonstrate sound knowledge of investment fund law and fund accounting
  • Good command of Microsoft Excel and powerpoint; familiarity with MIG21 or GP3 is a strong asset
  • Ability to stay on track, even when dealing with tight deadlines
  • Champion cooperation and partnership with your team colleagues, while able to complete tasks independently
  • Client Service : Ability to interact efficiently with Clients and effectively manage client expectations.
  • Strong written and verbal communication skills with complimentary presentation skills.
  • Comfortable interacting with people at all levels and presenting to clients and management
  • Organized, conscientious and strive for an error-free performance
  • Fluent in English and in French.
  • German a plus About Northern Trust For more than a century, Northern Trust has worked hard building our legacy of outstanding service, expertise and integrity.

    From a Chicago-based bank founded in 1889, we now have more than 20 international locations and 16,500 employees globally.

    We serve the world’s most-sophisticated clients from sovereign wealth funds and the wealthiest individuals and families, to the most-

    successful hedge funds and corporate brands.

    We burnished our reputation as a global leader delivering innovative investment management, asset and fund administration, fiduciary and banking solutions enabled by sophisticated, leading technology.

    And through it all, we continually laid a solid, forward-looking foundation on which future generations can continue growing and achieving greater.

    As of December 31, 2017, Northern Trust Corporation had :

  • $139 billion in banking assets
  • $8.1 trillion in assets under custody
  • $10.7 trillion in assets under custody / administration
  • $1.2 trillion in assets under management Northern Trust is a financial organisation; all new employees will be required to undergo a criminal record check.
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