Customer Success Manager Strategic Account
Dynatrace
Vienna, Austria
vor 2 Tg.

Customer Success Manager- Strategic Account

  • Full time
  • Team : Dynatrace ONE
  • Vienna
  • 4.6 / 5 on kununu
  • 4.4 / 5 on glassdoor
  • Apply now Do you have a customer first mindset ? Do you thrive on change? You want to help usto continuously improve our service quality and customer experience ?

    Then join our growing team in Vienna! : )Who we are : Dynatrace is a leading software product company founded in Linz, Austria with more than 2,200 employees worldwide.

    Our vision : We believe the world needs software to work perfectly.The Customer Success Manager (CSM) is responsible for managing success, preserving renewals and identifying growth opportunities for assigned accounts in their territory by setting goals, driving adoption, demonstrating value and focusing on growing relationships with key account personnel.

    The CSM will drive renewals and account growth, navigate enterprise organizations, and collaborate with our Champions and Dynatrace account team alike to ensure on-time renewals.

    Position description and responsibilities

  • Accelerate customer adoption of Dynatrace SaaS / Managed product portfolio through technical enablement, usage training, project planning, and basic onboarding
  • Own renewal strategy and subsequent on time renewal of subscription(s)
  • Identify strategic, new business growth opportunities
  • Build Dynatrace brand awareness and loyalty in assigned accounts
  • Defend against competition in assigned accounts
  • Conduct regular proactive calls and account review meetings; maintain an accurate record of discussion and action items via Salesforce.com
  • Ensure that critical issues are documented and escalated in an expeditious manner for resolution
  • Coordinate account activities with sales teams for assigned accounts within territory
  • Help customers understand our product roadmap and promote migrations as necessary
  • Leverage relationships to aid in the building of reference accounts / contacts
  • Act as customer advocate and liaison to become a Trusted Advisor
  • Qualifications

  • Minimum 5 year-experience in Customer Success for key accounts
  • Hands-on experience within a SaaS business with an appropriate understanding of the key business drivers and KPIs
  • A strong business acumen and commercial outlook with a good conceptual understanding of IT operations processes and best practices
  • Excellent German and English
  • Solid technical understanding of cloud, new stack, and application performance technology
  • Proven expertise working with the executive level in client environments, as well as with procurement and business owners
  • Excellent verbal, written and interpersonal communication skills
  • Awareness of the APM marketplace with an understanding of where Dynatrace is positioned and their key strengths above the competition.
  • Highly motivated, energetic and committed to getting results
  • Ability to develop strong relationships with the user / customer / internal communities
  • Understanding of Internet, web and mobile applications; knowledge of HTTP, HTML, JavaScript etc.
  • You want to hear what Dynatrace ONE is all about? Quickly listen to one of our global leaders : https : / / www.youtube.

    com / watch?v JersWV2n n4&list PLqt2rd0eew1biYwD04l3HM uvDLWXNqBI&index 32&ab channel Dynatrace You want to get a feeling for the expectations on this role from one of your peers?

    Quickly listen to our CSM Carolina : https : / / www.youtube.com / watch?v jRCBMfGGsyM&list PLqt2rd0eew1biYwD04l3HM uvDLWXNqBI&index 19&ab channel DynatraceDue to legal reasons we are obliged to disclose the minimum salary for this position, which is € 60,000 gross per year based on full-time employment.

    We offer a higher salary in line with qualifications and experience.Please consider, when submitting your CV, that due to the current health crisis related to COVID-19, in our Labs in Austria, we are currently limited in extending offers to residents outside the EU.

    We are keeping the situation under review and would adjust our position, should the restrictive measures be removed.

    Benefits of becoming one of us :

    DevOne®

    The developer conference in the heart of Europe, Linz AT. As host and organizer of the event, we always make sure that every Dynatracer interested in joining our beloved conference can do so.

    Employee discounts

    We've teamed up with various suppliers and partners to offer you special discounts for their products and services. This way you can make quite some savings and benefit from exclusive offers.

    Computer glasses

    Working on digital screens all day can take a strain on your eyes. To help you keep up your vision, we pay a contribution towards the costs of special computer glasses.

    Play time

    We believe in active breaks from work. Thus, you'll find many options to get your mind off your tasks in our labs : from table tennis, ping pong and swings to game consoles and fully equipped gaming areas.

    Relocation support

    You are ready to pack your bags for us? Our relocation support team will make sure everything goes as smooth as possible.

    Followed by a great offering of German courses for you and your partner.

    Commuter benefits

    You can choose between different options for your daily commute, which may vary from lab to lab : reserving a parking spot at a small fee, a fully paid public transportation ticket or receiving a money voucher when selecting to commute by walk, scooter or bike.

    Swag & Goodies

    We make sure that you can be the brand embassador you want to be with lots of cool Dynatrace swag. On top, we like to surprise you with little goodies or depending on the occasion, bigger thank yous.

    Autonomy Principle

    Anyone at Dynatrace can trigger change. We live by the autonomy principle, which says that any person can make any decision, but they must first consult all of those who are impacted by it.

    You don't only have a voice but the power to act upon it.

    Personal & Professional development

    From conference & meet-up attendances to various internal training programs, e-learning courses, our Leadership Journey and the Dynatrace Learning Platform as well as support to get various certificates we want you to stay on top of things and continue to develop.

    Regular team events

    We strongly believe in celebrating our successes together and enjoy each other's company. We like to party, take trips, do sports or cook together also remote but even more so in person.

    Check out all our employee benefits here.

    Join us now!

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    Meet our people

    At Dynatrace everybody is very open-minded." Daniela Rabiser

    Technical Product Manager

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    Follow us : Apply online : jobs.dynatrace.at

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