Danish speaking Customer Support Agent
Spoton Connections
Malta
vor 3 Tg.
source : JobsFactor

Are you passionate about giving great customer service and believe that outstanding customer service is crucial for any successful business?

Then you are the one we are looking for! You will be the first point of contact with the players through live chat, email and phone calls.

All aspects of this role are customer centric and focused on delivering the best possible experience.

Responsibilities :

  • Greet and communicate with customers in a warm and empathetic fashion
  • Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
  • Identify and support players in difficulties they might encounter
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers’ expectations
  • Provide explanations to customers about products / site / policies
  • Keep up to date with new information / policies
  • Build a trusting relationship through accurate answers and a positive vibe
  • Understand, guide and support players in Responsible Gambling
  • Collaborate with our Fraud and payments team in customer queries
  • Understand AML and report any suspicious activity
  • Update customer account / details with necessary information when needed
  • Requirements :

  • A native or fluent Danish speaker who can also speak / write English fluently
  • Willingness to work on shifts (24 / 7)
  • You have a positive and a can-do attitude with a flexible approach
  • You enjoy learning and sharing your knowledge with others
  • You have a genuine interest in iGaming and eager to learn more
  • You take pride in giving support to people with empathy and show engagement in delivering an excellent service
  • An excellent listener
  • A team player that can work independently
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