Service Engineer (f/m/d) - Air traffic management communication solutions
vor 2 Std.

Job Introduction Frequentis AG with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks.

Worldwide, 400 customers with 25.000 workstations already trust our know-how and proven experience.Our customer relationships go beyond the implementation of communication and information solutions.

In a niche market such as air traffic control, the service phase is essential for high customer satisfaction. The Service Engineer (f / m / d) is the link to maintain this relationship successfully. Key Tasks

  • Coordination and execution of troubleshooting and error analysis
  • Planning, testing and implementation of software upgrades in live operation
  • Scheduling and technical handling of changes and upgrades to existing systems
  • Cooperation in ongoing product improvement / customer solution improvement in relation to the operational requirements of each customer
  • Contact for customers in technical 3rd level / vendor matters
  • Coordination of development deliveries of product development
  • Key Qualifications

  • Technical training with IT or telecommunications focus
  • Approx. 3 years professional experience (3rd level support, service engineering, system engineering)
  • Very good overview of IT landscapes (e.g. databases, Linux servers, networks, VoIP, distributed systems)
  • Analytical skills and high problem-solving competence
  • Willingness to travel for approx. 40 days per year
  • Passion for technical advice and the close cooperation with the customer is an advantage
  • Our Values Around 1.700 employees of Frequentis are committed to creating a safer world with their innovative strength and technology orientation.

    At the headquarters in Vienna, people from over 34 nations have agreed on a working environment characterized by fairness and trust, mutual respect and appreciation.

    As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion.

    We value fair and good working conditions and offer all our employees equal development opportunities. Frequentis Benefits

    We offer you long-term career opportunities in a profitable Austrian company with a corporate culture where you count as a person.

    We are located in a modern office building with good public transportation connections.

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