German speaking Customer Support
Betting Connections
Malta
vor 6 Tg.

Responsibilities :

  • Helping internal and external customers,
  • Contacting other departments when there is an issue to be solved,
  • Keeping customer request queues as low as possible,
  • Customer research (bonuses, deposits, transactions, betting slips, documents, bet
  • calculations)
  • Handling customer request queues assigned accordingly to workload,
  • Having a high knowledge of products offered by the company,
  • Attending team meetings and activities
  • Taking over in the absence of the team leader
  • Key Relationships :

  • Internal Customer Service, Payments & Fraud, Marketing, CRM / VIP
  • Management
  • External Casino Support, Bookmakers
  • Decision Making Authority
  • Escalate issues to the Head of Department
  • Requirements :

  • Level of education Graduation of high school or post-secondary school
  • Work Experience preferably at least one year
  • Skills strong communication skills; knowledge of Internet related software
  • English - B2
  • German - C2
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