Client Manager - German Market
Spotzer Media Group
Vienna, AT
vor 1 Tg.
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Client Manager - German Market

  • Operations
  • Amsterdam, Netherlands
  • Client Manager - German Market

    German Client Manager

    We are looking for a talented customer service professional to join our fun and energetic contact

    centre team in Amsterdam on a full time basis. The team manages the production of a large volume

    of websites for small to medium businesses. As a Client Manager, you will be a key point of contact

    for a number of business owners based in Germany.

    This role suits new graduates, seasoned contact centre professionals or can be an entry level into

    the digital marketing industry, if you have great communication and time management skills.

    We welcome candidates with strong digital marketing skills, but we also take time to train you in

    your first few weeks with the team. You will use those digital marketing skills to guide clients and

    drive production of their websites, working closely with our team of skilled designers and

    copywriters to ensure the end result is to the client requirements, to Spotzer quality standards, and

    within the agreed timeline.

    Spotzer is a fast paced, rapidly growing, global digital marketing business. With headquarters in

    Amsterdam, we have 6 offices around the globe, and we are serving tens of thousands of small

    businesses across the world by building and managing their websites, launching their paid search

    campaigns and creating power content.

    Responsibilities

    Manage client contact pro-actively, handle questions and requests from inbound and outbound calls / emails whilst giving the best customer service

    Successfully obtain client requirements for their website and prepare these for internal production for website projects

    Create accurate and creative written briefs, to match client requirements and Spotzer guidelines, to assist copywriters and designers to go into production

    Overseeing full cycle project management of a website

    Develop trusted relationships with your portfolio of clients

    Keep our tracking and order management system up to date

    Collaborate with a great team, sharing ideas and best practice to develop and improve our service

    Ensure the timely and successful delivery of our digital products according to customer needs and objectives

  • What we offer you;
  • Full time, 40 Hour contract

    A position in which you can develop your communication skills and your digital marketing

    skills

    A fantastic Amsterdam location & super new office!

    A group of energetic, multicultural colleagues (with over 30 nationalities in a team of 150

    Friday beers!

    Spotzer is an equal opportunity employer. If you think that you meet these requirements and you're

    ready to join a dynamic, international company that is growing rapidly, do not hesitate to apply!

    Skills & Qualifications

    It’s essential we recruit German natives for this role, to speak to your clients, andyou must also be fluent in spoken and written English in order to brief our designersand copywriters

    The ability to communicate effectively and influence clients by phone

    Proven experience in customer service, support or relevant role, preferably on thephone

    Keen interest in digital marketing with a proactive intention to learn more from ourskilled experts

    Demonstrate the ability to work flexibly, stepping in to help other team membersand clients, and work well with others and take on responsibility in an open teamenvironment

    Hands on experience of CRM software (preferable but not essential)

    The ability to take ownership of clients and their website projects

    Strong work ethic and team spirit!

    Proven ability to juggle multiple projects at a time, while maintaining sharpattention to detail

    Living in the Netherlands

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