German Safety Advisor for Airbnb - Lisbon, Portugal (Relocation to Lisbon)
Sitel Portugal
Salzburg, Austria
vor 1 Tg.
source : Europe Language Jobs

Description

Come and work with us.

Do you want to belong with the customer service team and help to build the world’s most loyal travel community?

German

native or fluent with strong

English

communication skills?

Looking to make your career in a multicultural environment?

So we have the perfect opportunity for you!

Your future project : join our

German Claims and Safety

Airbnb

is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.

As a customer service specialist in this project, your daily responsibilities will include :

Communicate friendly and efficiently with the customers and provide relevant information

Be the person responsible to deal with property damage issues

Handle sensitive issues that were reported during ongoing reservations or after they are over

Analyze the customer situation and assess the property features

Proactively and independently work to meet targets and goals

Join the #SitelLife

Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity.

You choose where you want to go; we help you get there!

Requirements

To succeed in the role, you will need to have :

Native or proficient level of

English

at least C1) both verbal and written

Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills

Analytical and problem-solving skills with strong attention to detail

Background in mediation, dispute or conflict resolution is a plus

Desire to learn and advance, be a curious investigator and problem solver

High-speed internet access and appropriate conditions for remote work

Must hold EU citizenship or valid work permit for Portugal

Be a local candidate or willing to relocate to Portugal

Benefits.

What's in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

  • Competitive wages and stability
  • Private healthcare & dental insurance (after six months of employment)
  • Continuous learning / development opportunities and competitive career opportunities
  • A safe, friendly, creative, innovative and technological organization
  • International and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)
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