Technical Support Specialist
Sentry
Vienna, Austria
vor 2 Tg.

About the Role

At Sentry, our customers are software engineers just like us. Solving their problems is often complex and challenging, and may demand both a technical background and a solid knowledge of our product.

That’s why everyone at Sentry contributes to support; answering issues and helping solve our customers’ problems. But we’re growing fast, and we need your help.

We're looking for someone with an engineering background who is passionate about engaging your customers and ensuring they have a great experience.

You will be responsible for not only helping customers with their support issues, but also creating technical documentation to streamline our support experience.

You will drive success at Sentry by helping us reduce response times, help us scale our support needs, and ultimately make our customers happy.

In this role you will :

  • Become a Sentry product expert and a customer advocate.
  • Answer inbound Support requests about Sentry's product and SDK's.
  • Report and monitor product bugs escalated to engineering.
  • Manage the customer feedback process - including triaging requests and working with product to provide updates on the request status.
  • Contribute to team operational improvements and support knowledge base documentation and building macros to enable the rest of the team.
  • You'll love this job if you :

  • You're resourceful and a natural tinkerer.
  • You're driven by the joy customers get from using your products.
  • You're eager to learn and expand your skill set with software and engineering fundamentals!
  • Qualifications

  • 2+ years of customer support, technical support, or related customer-facing role.
  • Technical fluency with at least one the following : Python, Java, JavaScript, Ruby / Rails, Go, PHP, iOS, and / or Android.
  • Experience writing and debugging code.
  • Experience with web APIs, Chrome Dev Tools and Git / GitHub.
  • Excellent written communication with ability to manage customer expectations.
  • Ability to manage competing priorities and deadlines with a sense of urgency.
  • Nice to have : Experience contributing to open source projects.
  • Benefits

  • Contribute to an open source product used by almost a million of your fellow developers and tens of thousands of companies
  • Be part of an experienced and renowned team that cares a lot about diversity, inclusivity, and quirkiness
  • Competitive salary and meaningful equity
  • Commuter subsidy
  • Flexible working schedule
  • 5 weeks of paid vacation
  • Austrian healthcare
  • Pet friendly office
  • Company events (Hack Weeks, All Hands) and visits to our SF headquarters
  • Relocation assistance
  • For this position, the minimum yearly gross salary is EUR 35,000. The actual salary package depends on professional experience and qualification of the individual.

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