An Executive Housekeeper is responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience while evaluating guest satisfaction and setting department targets and objectives.
What will I be doing?
As an Executive Housekeeper, you are responsible for overseeing all housekeeping / Laundry operations to deliver an excellent Guest and Member experience.
An Executive Housekeeper / Housekeeping Manager will also be required to evaluate guest satisfaction and set department targets and objectives.
Specifically, you will be responsible for performing the following tasks to the highest standards :
Oversee housekeeping operations
Oversee Laundry Operations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
Monitor the appearance, standards and performance of the Housekeeping / Laundry Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Housekeeping / Laundry team
Competent in property management systems
Assist other departments wherever necessary
What are we looking for?
An Executive Housekeeper serving Hilton brands is always working on behalf of our Guests and working with other Team Members.
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow :
Housekeeping / laundry experience in the hotel / leisure / retail sector in a managerial or supervisory capacity
A successful track record of managing a large team
A high school certificate or equivalent
High level of commercial awareness and cost control capabilities
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a range of different work situations
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
Strong organizational, budget management, and problem solving skills
Strong communication skills
A passion for delivering exceptional levels of guest service
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :
Familiar with Property Management Systems