Swedish speaking VIP Executive - Malta (Ref 7758)
Betting Connections
Malta
vor 3 Tg.
source : JobsFactor

On behalf of our client, we are looking for driven and experienced Swedish speaking VIP Executives to work in Malta! Do you have a passion for Customer Support? Let us know!

Responsibilities :

  • Deliver high service standards, offer an enhanced, proactive approach by responding to and initiating contact with players via phone and email in order to increase their lifetime value
  • Manage the growth of middle and low tier VIP customer data base
  • Answering VIP customer queries regarding financial transactions, gaming activity and general information queries to provide a one stop contact point which could include gaming queries
  • Pro-actively make outbound calls to clients providing them with information and promotional opportunities as required
  • Build a strong customer knowledge and use that to tailor promotions to VIPs and for any customer service needs of VIPs
  • Support the Account Managers, ensuring a seamless service is provided throughout
  • Work closely other business functions, including, Operations, Support, Finance, Payments and Marketing to provide the best possible customer experience to VIPs
  • Maintain a continuous competitor understanding and knowledge of VIP Programmes, offers and product
  • Reinforcing the VIP service through CRM and promotions across multiple brands or dedicated brand / markets
  • Requirements :

  • Fluent level of written and spoken Swedish
  • Previous experience within the online gaming industry
  • Ability to show positive interpersonal skills and have the ability to quickly build a rapport with valuable players
  • Able to communicate confidently and articulately well in English whether it's on e-mail, phone or chat
  • Ability to meet demanding targets on a regular basis in order to reach the high service standards expected
  • Sales experience will be considered an advantage
  • Possessing an Analytical mind-set
  • Excellent reporting skills using Word, Excel and PowerPoint
  • Very well organized
  • Able to work on own initiative
  • Detail oriented
  • Ability to work closely with other departments
  • To find out more about this great opportunity and many others, get in touch with the Betting Connections team. We have options for speakers of many languages across Europe with positions based in Athens, Thessaloniki, Limassol, Lisbon, Porto, Malta, and elsewhere.

    We offer a 250 euro refer a friend’ bonus for successfully placed candidates, so please send us any candidates that you feel might be suitable.

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