Develops clinical education materials in connection with clinical investigations. Provides expertise and clinical insights on the device, procedure and protocol throughout the life cycle of the clinical investigation.
Key Responsibilities : Responsible for certification of the centers, physicians and other related staff, as well as EW personnel and as outlined within EW SOPsInteract with KOL and proctorsProvide education on all aspects of the device, device handling, implantation and troubleshooting techniques related to equipment, tools and products required for device implants.
Develop and continuously improve training curriculum, training materials and training tools, based on clinical trial experience, EW guidelines and SOP.
Business IntelligenceEducate and train physicians, hospital personnel and hospital staff on technical matters related to products and procedures through conducting and / or coordinating one-on-one ad hoc training sessions and in-service structured education programs.
Throughout commercial procedures, provide physicians and medical staff with required follow-up support to ensure continuity of education and technical support related to all aspects of patient outcome.
Plan and implement growth strategies within focused accounts in partnership with the Sales and Sales ManagementResponsible for upselling in key strategic accounts working in conjunction with Business ManagersValidate software and hardware updates in the field as applicableLearns the product(s), physiology, anatomy, applications of the market and Edwards LifesciencesRegularly reviews clinical support activities, changes in the market and assigned accounts, as well as, competitive activity with the NSM and the appropriate Sales Specialist.
Other incidental dutiesEducation and Experience : 3 years years experience of previous related medical device and / or clinical experience requiredBachelor's Degree or equivalent in related field, training experience in clinical / technical environment preferredAdditional Skills : Proven expertise in MS Office Suite and ability to operate general office machineryGood written and verbal communication skills (English, German, presentation, and interpersonal relationship skills including negotiating and relationship management skillsGood problem-solving and critical thinking skillsModerate knowledge and understanding of cardiovascular scienceModerate understanding of cardiovascular anatomy, pathology and physiologyModerate understanding of medical device regulatory requirements and documents, device accountability and adverse events reportingAbility to manage confidential information with discretionStrict attention to detailAbility to interact professionally with all organizational levelsAbility to manage competing priorities in a fast paced environmentMust be able to work in a team environment, including inter-departmental teams and representing the organization on specific projectsAbility to build productive internal / external working relationshipsAdhere to all EHS rules and requirements and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence / controlFull time